Terms & Condition
Effective Date: 28-07-2026
Welcome to Miles London (“Website”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website and the purchase of products offered through our online store.
By accessing or using this Website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our Website.
1. General
Miles London is an online fashion retailer offering apparel, footwear, accessories, and related lifestyle products.
We reserve the right to modify, suspend, or discontinue any aspect of the Website or these Terms at any time without prior notice. Continued use of the Website after any changes constitutes your acceptance of the revised Terms.
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years of age or using the Website under the supervision of a parent or legal guardian.
- You are legally capable of entering into binding contracts.
- All information provided by you is accurate and complete.
3. Products & Pricing
We strive to display accurate descriptions, colors, specifications, and pricing of all products.
However:
- Product images are for illustrative purposes.
- Actual colors may vary depending on your screen settings.
- Prices are subject to change without prior notice.
- We reserve the right to discontinue any product at any time.
If a pricing error occurs, we reserve the right to cancel the affected order and refund any amount received.
4. Orders
All orders placed through the Website are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Verify customer information before processing.
An order confirmation email does not constitute final acceptance. The order is accepted only after dispatch.
5. Payments
We accept secure online payments through authorized payment gateways.
Available payment methods may include:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Wallets
- EMI (where available)
All payments are processed securely through PCI-DSS compliant payment gateway partners. We do not store your complete card or banking information on our servers.
If a payment is declined by your bank or payment provider, we shall not be liable for any delay or cancellation of your order.
6. Shipping & Delivery
Orders are generally processed within 1–3 business days.
Delivery timelines vary depending on location and courier availability.
Estimated delivery:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Delivery timelines are estimates only and may be affected by weather conditions, logistics delays, public holidays, or circumstances beyond our control.
Customers are responsible for providing complete and accurate shipping information.
7. Cancellation Policy
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
If cancellation is approved before shipment, the refund will be initiated to the original payment method.
8. Return & Refund Policy
Products may be eligible for return or exchange within the return period mentioned on the Website.
Returned products must:
- Be unused.
- Be in original packaging.
- Include tags and invoices.
- Be free from damage.
Refunds will be processed only after successful inspection of returned products.
Refund timelines may vary depending upon the payment method and banking institution.
Certain products including innerwear, personal care items, customized products, gift cards, and clearance sale items may not be eligible for return unless received damaged or defective.
9. Exchange Policy
Eligible products may be exchanged subject to stock availability.
If the requested size or product is unavailable, an alternative option or refund may be offered.
10. User Accounts
If you create an account:
- You are responsible for maintaining confidentiality of your login credentials.
- You agree to provide accurate information.
- You are responsible for all activities conducted through your account.
We reserve the right to suspend or terminate accounts involved in fraudulent or unlawful activities.
11. Prohibited Activities
Users shall not:
- Use the Website for unlawful purposes.
- Attempt unauthorized access.
- Upload malicious software.
- Copy or misuse Website content.
- Interfere with Website functionality.
- Use automated tools to scrape Website data.
Violation may result in suspension of access and legal action.
12. Intellectual Property
All Website content including:
- Logos
- Images
- Graphics
- Product descriptions
- Text
- Designs
- Icons
- Software
are owned by or licensed to Miles London and are protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.
13. Limitation of Liability
To the fullest extent permitted by law, Miles London shall not be liable for:
- Indirect damages
- Loss of profits
- Business interruption
- Data loss
- Consequential damages
Our maximum liability shall not exceed the amount paid for the purchased product giving rise to the claim.
14. Disclaimer
Products and services are provided on an “as available” basis.
We do not guarantee uninterrupted access to the Website or that it will always remain error-free.
15. Privacy
Your use of this Website is also governed by our Privacy Policy.
By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.
16. Fraud Prevention
We reserve the right to:
- Verify customer identity.
- Request additional information.
- Cancel suspicious transactions.
- Report fraudulent activities to law enforcement authorities.
Any misuse of payment instruments or fraudulent transactions may result in legal action.
17. Third-Party Services
The Website may contain links to third-party websites or payment gateways.
We are not responsible for their content, services, privacy practices, or policies.
18. Force Majeure
We shall not be held liable for delays or failure in performance due to circumstances beyond our reasonable control including:
- Natural disasters
- Pandemic
- Government restrictions
- Internet failures
- Power outages
- Strikes
- War
- Transportation disruptions
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over [Your City, State].
20. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Miles London
Address: 55 Gallaxy Enque, 2568 steet, 23568 NY
Email: support@mileslondon.in
Phone: +91 9874 3005 67
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM